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FAQs: Customer Service
If you require further assistance, click here to go to our Customer Service area.
- How do I change my name?
- What are acceptable forms of proof for a name change?
- How do I change my address?
- How do I get a booklet certificate?
- How do I cancel my coverage?
How do I change my name?
Submit your request in writing along with proof supporting the change to
FEDERAL FIRST Service Center
Attn: Customer Service
P.O. Box 191029
Dallas TX 75219-1029
What are acceptable forms of proof for a name change?
- Drivers License
- Marriage License
- Divorce Decree
- Court Order
- Personal Action Notice (A0250 or SF50)
How do I change my address?
- Go to Member Log-In to access your account and make changes, or
- Email us your new address using our Contact Form, or
- Send your change of address to us at the following address:
FEDERAL FIRST Service Center
Attn: Customer Service
PO Box 191029
Dallas TX 75219-1029
How do I get a booklet certificate?
You may download an electronic copy here.
How do I cancel my coverage?
Send a written request to:
FEDERAL FIRST Service Center
Attn: Customer Service
P.O. Box 191029
Dallas TX 75219-1029
Upon receipt of your cancellation request a new 1199A Form indicating a $0.00 allotment will be mailed to you along with instructions for processing.
Since you are the only person authorized to change your allotments, your coverage under the program will continue as long as we receive allotments from you. It is important that you process the Form 1199A we send you immediately.
When your allotment stops, your coverage will be canceled effective as of the last day of the pay period for which your last allotment was taken.
