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FAQs: Customer Service
- How do I get FEDERAL FIRST Voluntary Term Life Insurance Enrollment Materials?
- If I am an eligible employee, when can I enroll?
- How do I change my name?
- What are acceptable forms of proof for a name change?
- How do I change my address?
- How do I get a booklet certificate?
- How do I cancel my coverage?
How do I get FEDERAL FIRST Voluntary Term Life Insurance Enrollment Materials?
Please email the FEDERAL FIRST Service Center here.
If I am an eligible employee, when can I enroll?
Eligible employees can enroll for FEDERAL FIRST Voluntary Term Life Insurance coverage, underwritten by MetLife at any time. However, an employee who enrolls during their introductory enrollment period has an opportunity to purchase coverage up to the specific guaranteed acceptance limits.
Late enrollees – employees who enroll after their introductory enrollment period – must provide evidence of insurability for any amount of coverage.
How do I change my name?
Send your request in writing along with proof supporting the change to
FEDERAL FIRST Service Center
Attn: Customer Service
P.O. Box 191029
Dallas, TX 75219-1029
What are acceptable forms of proof for a name change?
For a name change you can provide one of the following
- Drivers License
- Marriage License
- Divorce Decree
- Court Order
- Personal Action Notice 9A0250 or SF50
How do I change my address?
You can change you address using one of the following
- Go to Member Log-In to access your account and make changes; or
- Email your new address to FEDERAL FIRST here; or
- Send your change of address to us at
FEDERAL FIRST Service Center
Attn: Customer Service
P.O. Box 191029
Dallas, TX 75219-1029.
How do I get a booklet–certificate?
You can download an electronic copy here.
How do I cancel my coverage?
Send your written request to:
FEDERAL FIRST Service Center
Attn: Customer Service
P.O. Box 191029
Dallas, TX 75219-1029.
Upon receipt of your cancellation request, a new Form 1199A indicating $0.00 will be mailed to you with instructions for processing.
Since you are the only person authorized to change your allotments, your coverage under the FEDERAL FIRST Voluntary Term Life Insurance Program will continue as long as we receive your allotments. For this reason, it’s important that you process the Form 1199A immediately upon receiving it from the FEDERAL FIRST Service Center.
When your allotment stops, your coverage will be cancelled effective as of the last day of the pay period for which your last allotment was taken.
