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CUSTOMER SERVICE
FEDERAL FIRST Customer Service Representatives are available to help you learn more about the FEDERAL FIRST Voluntary Term Life Insurance Program, underwritten by Aetna Life Insurance Company (Aetna). They can also answer questions you may have about your coverage. You can contact FEDERAL FIRST Customer Service by:
| E-mail: | Click here | |
| Phone: | 1-800-233-0438 | |
| Hours: | Mon - Thurs, 7:30 am - 4:30 pm (CST) |
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| Fax: | 214-252-0312 | |
| Mailing Address: | FEDERAL FIRST Service Center |
To use our inquiry form, please click here.
Want to Learn More About the FEDERAL FIRST Voluntary Term Life Insurance Program?
You can watch an educational PowerPoint Presentation that highlights important features, services and resources available under the FEDERAL FIRST Voluntary Term Life Insurance Program. Click here.
Need a Voluntary Term Life Enrollment Package?
An informational brochure and enrollment form can be downloaded from our Forms Download page. Or you can request an enrollment package here.
Need Help with a Claim?
If you need help completing claim forms, have questions or want to check into the status of a claim you can contact:
- For Premium Waiver:
Aetna Life Insurance Company
Life Insurance Service Center
P.O. Box 14548
Lexington, KY 40512-4548
Fax: 1-800-238-6239
Toll Free Number: 1-800-523-5065
- For Accelerated Death Beneft and Death Benefit Claims:
Aetna Life Insurance Company
Life Insurance Service Center
P.O. Box 14549
Lexington, KY 40512-4549
Fax: 1-800-238-6239
Toll Free Number: 1-800-523-5065
Technical Difficulties?
If you are having technical difficulties with our site, please email us here for assistance.
This voluntary long term program contains Limitations and Exclusions.
Policy forms issued in OK include: GR-9/GR-9N.
Privacy Statement ©2008 FEDERAL FIRST
Form 26.36.315.1 06-08